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pk98 FAQ – All Your Questions, Answered

Looking for a quick answer about your pk98 account? You're in the right place. Browse by category or search below – our FAQ covers registration, deposits, withdrawals, bonuses, games, responsible gaming, and more.

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Account

Quick AnswerVisit pk98.click/register, fill in your full name, Pakistani mobile number, email, date of birth, and city, then set a password and accept the Terms. The whole process takes under two minutes. You must be at least 18 years old. Registration is completely free and no deposit is required to open an account.

No. pk98 operates a strict one account per person policy. Duplicate accounts are detected automatically. If two accounts are found linked to the same individual – by device, mobile number, CNIC, payment account, or IP address – both accounts are closed and balances are reviewed. If you've lost access to an old account, contact support@pk98.click to recover it rather than creating a new one.

Standard verification on pk98 uses your CNIC number matched against the name on your account. For withdrawal verification, a clear photograph of your CNIC (front and back) and a selfie holding the document may be requested. This is a one-time process for most players. Players with high withdrawal volumes may be subject to enhanced verification including proof of address. All documents are processed confidentially in line with our Privacy Policy.

Go to the pk98 login page and click "Forgot Password?" Enter your registered mobile number and an OTP will be sent by SMS within 60 seconds. Enter the OTP and you'll be taken to a screen where you can set a new password. The OTP expires after a few minutes – if you miss the window, request a new one. If your registered mobile number has changed, contact support@pk98.click for account recovery assistance.

Mobile number and email changes require identity verification to prevent unauthorised changes. Log in, go to Settings, and select "Update Contact Details". You'll be asked to verify your current mobile number via OTP before the change is processed. Email changes follow the same process. If you no longer have access to your registered mobile number, contact support with your CNIC details for assisted account recovery.

To close your account permanently, go to Settings → Responsible Gaming → Self-Exclusion and select "Permanent". This is irreversible. Any real balance remaining at the time of closure will be refunded to your last-used payment method within 5 business days. Bonus balances are forfeited on closure. If you are closing your account due to gambling-related concerns, our Responsible Gaming team can also assist with support resources.

The minimum age to register and play on pk98 is 18 years. This is a hard requirement and is enforced through identity verification at the point of first withdrawal. If our verification team determines that a player is underage, the account is closed immediately and any deposits are refunded. All new players confirm their age at the point of registration.

Yes. Your pk98 account can be accessed from any device – mobile, tablet, or desktop – using any modern browser. No app installation is required. When logging in from a new device for the first time, you'll receive an OTP on your registered mobile number to verify the new device. This is a security measure that protects your account from unauthorised access.

Deposits

Quick AnswerThe minimum deposit on pk98 is Rs 200. This applies to all payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard. All deposits are denominated in Pakistani Rupees (PKR) – there are no currency conversion fees.

pk98 accepts the following PKR payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT (all major Pakistani banks), and Visa/Mastercard debit and credit cards. Easypaisa, JazzCash, NayaPay, and SadaPay deposits are credited instantly. IBFT deposits are processed on the same business day. Card deposits typically take a few minutes.

Easypaisa and JazzCash deposits to pk98 are processed instantly in almost all cases – your balance updates within seconds of the transaction being confirmed on your mobile wallet. If a deposit shows as completed on your Easypaisa or JazzCash app but hasn't appeared in your pk98 balance after 10 minutes, contact support with your transaction reference number.

pk98 does not charge any fees on deposits. You receive the full PKR amount you deposit into your account balance. Your mobile wallet or bank may apply their own transaction charges depending on your account type – check with your payment provider. Any third-party fee is charged by the payment provider, not by pk98.

First, confirm that the transaction shows as completed (not pending) in your Easypaisa, JazzCash, or bank app. If it shows as completed but hasn't credited after 15 minutes, contact pk98 support at support@pk98.click. Include: (1) your registered mobile number, (2) the transaction reference number from your payment app, (3) the exact amount and time of the transaction. Our team will trace and resolve the issue, typically within 1–2 hours during business hours.

Yes. pk98 offers deposit limit tools as part of our responsible gaming commitment. Log in, go to Settings → Responsible Gaming, and set a daily, weekly, or monthly deposit cap in PKR. Once set, the limit activates immediately. Reducing a limit takes effect instantly. Increasing a limit has a 24-hour delay. Visit our Responsible Gaming page to learn more about all available tools.

No. pk98 requires that deposits come from payment accounts registered in the same name as the pk98 account. Deposits from third-party accounts (a spouse's JazzCash, a friend's Easypaisa, etc.) are not accepted and will be returned. This policy protects both the account holder and prevents misuse. If you need to change the payment method linked to your account, you can do so from your account settings.

Withdrawals

Quick AnswerThe minimum withdrawal from pk98 is Rs 500. This applies to all supported withdrawal methods. You can only withdraw from your real balance – bonus balance cannot be withdrawn directly until the associated wagering requirement has been completed.

Most pk98 withdrawals are processed within one business day once the request has been verified. Easypaisa, JazzCash, NayaPay, and SadaPay withdrawals typically arrive the same day during business hours. Bank IBFT withdrawals take 1–2 business days depending on your bank. First-time withdrawals may take slightly longer as identity verification is completed. Withdrawals requested on weekends or public holidays in Pakistan are processed on the next business day.

A withdrawal can be held for several reasons: (1) Identity verification documents have not yet been submitted or approved – this is required before any first withdrawal. (2) An active bonus has a wagering requirement that hasn't been met yet. (3) A withdrawal was flagged for routine security review. (4) The withdrawal account name doesn't match the pk98 account name. If your withdrawal has been pending for more than 2 business days, contact support at support@pk98.click with your transaction reference.

Withdrawal requests can be cancelled from your transaction history page while the status shows "Pending". Once the status changes to "Processing" or "Completed", the withdrawal cannot be reversed. We recommend using pk98's responsible gaming tools such as deposit limits to help manage your gaming budget rather than relying on cancelling withdrawals.

pk98 does not charge withdrawal fees on standard transactions. If you make more than the allowed number of withdrawal requests within a calendar month, a small processing fee may apply to additional requests – the current fee schedule is shown in your account settings. Your bank or mobile wallet may also apply their own receiving charges.

Withdrawals are generally returned to the same account used for the deposit, as a security and anti-money-laundering measure. If you need to withdraw to a different account (for example because your Easypaisa number has changed), contact support to verify the change before submitting the withdrawal request. Verification will be required.

When you close or self-exclude your pk98 account, any remaining real balance is processed for withdrawal to your last-used payment method within 5 business days. Bonus balances and wagering progress are forfeited on account closure. If you do not receive your refunded balance within 7 business days of closing your account, contact support with your account details.

Bonuses & Promotions

Quick AnswerNew pk98 accounts are eligible for a welcome deposit match bonus on their first qualifying deposit. The exact percentage match and maximum bonus amount are displayed on the registration and deposit pages. The bonus comes with a wagering requirement – you need to play through the bonus amount a specified number of times before it converts to withdrawable real balance. Full Terms apply and are shown before you claim.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of the bonus amount before the bonus converts to real, withdrawable balance. For example, if you receive a Rs 1,000 bonus with a 20x wagering requirement, you need to place bets totalling Rs 20,000 before the bonus balance becomes withdrawable. Progress is tracked in your account dashboard. Different games contribute different percentages to wagering – check the bonus Terms for details.

Available bonuses are shown in your account dashboard under "Promotions". To claim a deposit bonus, the offer must be selected or opted into before you make the qualifying deposit – you cannot claim a deposit bonus after the deposit has already been made. Some bonuses are automatically credited; others require a promo code entered at the deposit screen. Always read the bonus Terms before claiming.

After your account is registered and verified, you get a unique referral link in the Refer a Friend section of your account. Share this link with friends. When a friend registers using your link and completes their first qualifying deposit, a referral reward is credited to your real balance. The reward amount is shown in the Refer a Friend section. There is no cap on the number of qualifying referrals. Friends referred must be genuine new accounts.

Yes. All pk98 bonuses have an expiry period – typically 7 to 30 days from the date of crediting, depending on the offer. If the wagering requirement is not completed within the expiry period, the bonus balance is forfeited. The expiry date for any active bonus is visible in your account dashboard under "Active Bonuses". Do not claim a bonus unless you intend to meet the wagering requirement within the timeframe shown.

No. pk98 removes accounts with active responsible gaming tools from promotional communications. If you have an active deposit limit, loss limit, or cooling-off period, you will not receive bonus offer messages from pk98 for the duration of that tool being active. This is a firm policy. Transactional messages (withdrawal confirmations, security alerts) continue as normal.

No. Bonus balance cannot be withdrawn directly. It must first be converted to real balance by completing the associated wagering requirement. Once the wagering requirement is met in full, the bonus balance becomes part of your real balance and can be withdrawn normally. If you prefer not to complete the wagering requirement, you can forfeit the bonus from your dashboard and withdraw any real balance you have.

Games

Quick Answerpk98 offers: Teen Patti (classic, Joker, Muflis and more), Poker (Texas Hold'em, Omaha, tournaments), Card Games (Baccarat, Andar Bahar, Rummy and others), Ludo Games with PKR stakes, Slots (200+ titles), and a Live Cricket Score section covering PSL and international fixtures.

No. pk98 is a fully browser-based platform – no app download or installation is required. The site works on any modern browser on Android, iPhone, tablet, or desktop computer. Simply visit pk98.click in your browser, log in, and start playing. The platform is optimised for 4G and 5G mobile connections so you can play from anywhere in Pakistan.

pk98 offers multiple Teen Patti variants including Classic 3 Patti, Joker, Muflis, AK47, Best of Four, and others. Tables are available at a range of stake levels to suit both casual players and high-stakes regulars. Live dealer Teen Patti tables are also available during peak hours for an authentic experience.

Yes. All slot games on pk98 use certified Random Number Generator (RNG) technology. The RTP (Return to Player) percentages for each slot are available in the game information panel. pk98 sources its slot titles from reputable game providers whose RNG systems are independently audited. Auto-spin sessions also include loss limit options so you can cap how much any auto-spin sequence can lose.

The Live Cricket Score section on pk98 shows ball-by-ball updates for PSL matches and major international cricket fixtures including Pakistan vs India, Test matches, and ICC events. Scores update in real time during live play. The feature is accessible after login and does not require a separate subscription or deposit to use. Match schedules and standings are also available.

Poker on pk98 includes cash tables and tournament formats. Cash game variants include Texas Hold'em and Omaha at micro, low, and mid stakes in PKR. Sit & Go and scheduled tournament formats are available with guaranteed prize pools. The poker lobby shows all running tables with their stakes, number of players, and average pot size so you can find a table that suits your level.

Yes. Ludo Games on pk98 allow real PKR stakes. You can play head-to-head or multi-player Ludo with stake levels starting from as low as Rs 10. Winnings are credited directly to your pk98 real balance and can be withdrawn. The game rules follow standard Ludo with some pk98 tournament formats offering prize pools.

If a game crashes or disconnects during an active round, pk98's system logs the state of the game at the point of disconnection. When you reconnect, the round is either completed automatically according to the game rules or your stake is refunded, depending on the game type. If you believe a bet or winning was not correctly resolved after a disconnection, contact support at support@pk98.click with the approximate time and game name.

Security

pk98 uses 256-bit SSL encryption on all connections, protecting your login credentials, personal data, and financial transactions from interception. Your personal data is stored on secured servers and is not sold or shared with third-party marketing companies. Full details of how your data is collected, used, and protected are in our Privacy Policy.

Correct. pk98 support staff will never ask you for your password via email, SMS, live chat, or any other channel. If you receive a message claiming to be from pk98 and asking for your password, login OTP, or payment PIN, it is a phishing attempt. Do not respond. Report it immediately to support@pk98.click and change your password.

Act immediately: (1) If you can log in, go to Settings and change your password right away. (2) Contact support at support@pk98.click and ask them to flag your account for security review and check recent login history. (3) If you cannot log in because your password has been changed, contact support to verify your identity and restore access. Do not share your new password with anyone including pk98 staff.

pk98 does not store full payment card numbers or mobile wallet PINs on its servers. Payment processing uses tokenisation – your payment details are replaced with a secure token that pk98 uses to initiate transactions without ever seeing or storing the raw details. All financial transactions are further protected by the encryption and authentication systems of the respective payment providers (Easypaisa, JazzCash, etc.).

Yes. When a login attempt is detected from a device not previously associated with your account, pk98 requires OTP verification via your registered mobile number before access is granted. If you receive an unexpected OTP without initiating a login yourself, do not share the OTP with anyone and immediately change your password. Then contact support to investigate.

Player funds on pk98 are held in segregated accounts separate from the company's operational funds. This means your deposited real balance is not used to fund platform operations and is available for withdrawal at any time. You can request a withdrawal of your full real balance at any point, subject to standard identity verification requirements.

Responsible Gaming

Quick Answerpk98 offers: Deposit Limits (daily/weekly/monthly), Loss Limits, Session Time Reminders, Reality Checks (mid-session balance display), Cooling-Off Periods (24 hours to 6 weeks), and Self-Exclusion (6 months, 12 months, or permanent). All tools are accessible from Settings → Responsible Gaming after login. Visit our Responsible Gaming page for full details.

Log in, click your profile icon, go to Settings → Responsible Gaming → Deposit Limits. Enter the PKR amount for the daily, weekly, or monthly period you want to cap. Click Save – the limit activates immediately. Lowering a limit is instant. Raising a limit has a mandatory 24-hour delay. If you need a limit set urgently and can't log in, contact support@pk98.click.

A cooling-off period is a short-term account suspension of 24 hours up to 6 weeks. It gives you a defined break from gaming without closing your account. A self-exclusion closes your pk98 account for a minimum of 6 months (or permanently). Neither can be reversed early once activated. Self-exclusion also removes you from all marketing communications. If you're unsure which to choose, a cooling-off is the less permanent option.

If you're concerned about your own gaming, the most immediate step is to activate a cooling-off or self-exclusion from your pk98 account settings. Our support team at support@pk98.click is available 24/7 to assist you with this. If you are concerned about a family member, contact support with the person's name and registered mobile number – we will take your concern seriously and investigate, without sharing account details with you (privacy obligations apply).

No. Players with any active responsible gaming tool – including deposit limits, cooling-off periods, and self-exclusions – are removed from pk98's marketing communications for the duration of that tool. You will not receive bonus SMS messages, promotional emails, or re-engagement campaigns while a responsible gaming restriction is active on your account. This is a firm policy, not a discretionary one.

The minimum age is 18 years. Age is self-declared at registration and verified through CNIC at the point of first withdrawal. Accounts flagged as potentially underage during activity are reviewed and may be suspended pending verification. If a player is found to be underage, the account is closed and deposits are returned. pk98 is fully committed to preventing underage access to the platform.

Visit our dedicated Responsible Gaming page for comprehensive information on all available tools, a self-assessment quiz, signs of problematic gaming, and a full explanation of pk98's responsible gaming policies and commitments. The page also includes a timeline of responsible gaming improvements made to the platform since launch.
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Why Thousands of Pakistani Players Choose pk98

The platform answers speak for themselves

PKR from Rs 200

Pakistan's most accessible gaming platform. Deposit from just Rs 200 via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card. No foreign currency, no conversion fees – pure PKR.

Teen Patti, Ludo & More

Games built for Pakistani players – classic Teen Patti in multiple variants, real-money Ludo, Poker, Baccarat, Andar Bahar, Rummy, and 200+ slot titles all in one platform.

256-Bit SSL Security

Every connection, transaction, and login on pk98 is protected with bank-grade SSL encryption. Your balance, personal data, and payment details are secured at all times.

24/7 Support in English & Urdu

Our support team is available around the clock via live chat and email. Average email response time is under 2 hours during peak hours. Real answers, not copy-paste scripts.

Refer a Friend Rewards

Share your referral link with friends. Earn real PKR rewards – credited directly to your withdrawable balance – for every friend who registers and makes their first deposit.

Built-In Responsible Gaming

Deposit limits, session reminders, loss limits, cooling-off, and self-exclusion are all available without paperwork or waiting. Activate any tool instantly from your account settings.

pk98

About the pk98 FAQ – Everything in One Place

The pk98 FAQ exists because the questions players ask are worth answering properly. When you're dealing with real money – your PKR, your Easypaisa account, your winnings – you deserve straightforward, honest answers rather than vague corporate language. That's what we've tried to build here.

The FAQ is organised into eight categories covering the full range of player needs: account management, deposits, withdrawals, bonuses, games, platform security, responsible gaming, and the pk98 referral programme. If you're new to the platform, the Account and Deposits sections are the best starting point. If you're looking at a specific issue like a pending withdrawal or a bonus wagering requirement, the search bar at the top of this page is the fastest route to the right answer.

The most common questions pk98 receives from Pakistani players are about deposits not appearing in account balances, withdrawal processing times, and how wagering requirements work on bonus offers. All three are addressed in detail in the relevant FAQ sections. The short version: deposit delays almost always have a traceable cause that support can resolve quickly; withdrawals on pk98 are processed within one business day for most methods; and wagering requirements are a multiplier of the bonus amount that you need to bet through before the bonus converts to withdrawable balance.

The responsible gaming section of the FAQ answers questions that many players feel unsure about asking – questions about self-exclusion, signs of problematic gambling, and what to do if a family member has a gaming problem. These are important questions and there are no judgements attached to asking them. pk98's view is that the more clearly this information is presented, the easier it is for players to make informed decisions and access help when they need it.

The security FAQ covers topics that are increasingly relevant as more Pakistani players use mobile internet for financial transactions. Questions about phishing, account compromise, and payment security are answered with the specifics of how pk98's systems work – not generic reassurances. If you receive a message claiming to be from pk98 and asking for your password or OTP, it is not genuine. pk98 will never ask for these details through any channel.

If a question you have isn't answered in this FAQ, the best next step is to contact the pk98 support team directly at support@pk98.click. Our team is available 24/7 and responds to most queries within 2 hours during peak hours. Questions that come through support which aren't already in the FAQ are reviewed and added in the next FAQ update, so your question may end up helping other players too.

Still Need Help?

Email Support

Send your question to our support team. Most emails receive a response within 2 hours during business hours and within 4 hours at other times.

support@pk98.click
Live Chat

For faster assistance, use the live chat feature inside your pk98 account. Available 24/7. Log in and look for the chat icon in the bottom-right corner of the screen.

Log In to Chat

Responsible Gaming support is available 24/7. Contact support@pk98.click anytime – no judgement, just help.

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Ready to Get Started? Join pk98 Today

Over 500,000 Pakistani players have already registered on pk98. Create your free account in 2 minutes, deposit from Rs 200 via Easypaisa or JazzCash, and play Teen Patti, Poker, Ludo, Slots and more.

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18+ only. Play responsibly. Responsible Gaming Tools available in account settings.